OREGON STATE UNIVERSITY
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Use Citrix to access engineering applications and Windows desktops from your own device.
No installation
A quick way to open an app or desktop.
Use a current Chrome, Edge, Firefox, or Safari browser. Available options depend on OSU’s Citrix configuration.
Installed app
Connect through the app on your device.
For large projects, work from your Engineering Z:\ drive inside Citrix. Copy cloud files there before editing, then copy finished work back as needed. Check the save location before you sign out.
Select your device for setup instructions.
Download Workspace for Linux for your distribution and architecture. Follow Citrix’s installation instructions, then add the account address below.
If you encounter a certificate error, contact COE IT and include the error message.
Install Citrix Workspace from your device’s App Store or Google Play. Open the app, add the account address below, and follow the ONID and Duo prompts.
Start with browser access in Chrome. If you cannot open an application, contact COE IT.
Sign-in screens can vary. Follow the format requested on screen; a separate domain field uses ONID. Contact COE IT if your credentials are rejected.
Are your engineering resources enabled?
Check that you are connecting to apps.oregonstate.edu and using the account format shown on the sign-in screen. Complete any Duo request you initiated.
If you have forgotten your password, use ONID account help. If your ONID account works elsewhere, contact COE IT with the Citrix error message.
Try browser access first. In Workspace, check the saved account address. If it still points to apps.engineering.oregonstate.edu, remove that old account and add apps.oregonstate.edu.
If the issue continues, contact COE IT with the error message.
In Workspace, review the session’s File Access preferences. Allow read-only access to open files, or read-and-write access to save changes to your device.
Inside Citrix, look for your device’s redirected drive or folder in the file picker. Drive names and letters vary; the session’s C: drive may belong to the remote computer.
Browser sessions may offer file upload, download, or folder mapping through the session toolbar. These features depend on the browser and OSU’s settings.
Check your internet connection and use the Engineering Z: drive for large working files. Citrix itself does not require a VPN; keep any VPN connection needed for other services.
If slowness continues, tell COE IT which app you used and when the problem occurred.
Many Engineering applications are only available when using the ENGR Desktop, make sure you are looking there first. Browse the apps available to your account. Check the engineering software list for Citrix availability. If an app is missing, tell COE IT its name.
Disconnect leaves the remote session running until it ends or times out. Sign out / Log off ends the session. Save your work before signing out; do not rely on a disconnected session to preserve unsaved work.
Open a ticket in Service Now with your device type, app name, and error message. Include a screenshot if it helps; leave out passwords and Duo codes.