Citrix is a College of Engineering resource that is an easy-to-install client software that provides access to the computing tools you'll need to succeed. Whether you are on campus, at home, or on vacation - you will have access via your laptop, tablet, or smartphone to almost every application you can find in the College of Engineering computer labs!

How to install Citrix Receiver Client

Windows

  1. Go to https://receiver.citrix.com/ and download the Citrix Reciever Client.
  2. From the download location - run the CitrixReceiver.exe file.
  3.  After installation run the Citrix Reciever client from your computer, indicated by this icon 
  4. In the "Add Account" prompt, type in your ONID email into the input box and click "Add".
  5. When asked to connect to apps.oregonstate.edu click "continue". You will be prompted twice to log in.
  6. In the first prompt, log in with: ONID\username and ONID password.
  7. In the second prompt log in again with: ONID\username and your ONID password. Mark the checkbox  "Remember my password"

Mac

  1. Go to https://receiver.citrix.com/ and download the Citrix Receiver Client.
  2. Mount the downloaded .dmg file.
  3. From the mounted .dmg file, install the Citrix Receiver.
  4. Run the Citrix Receiver client from your applications, indicated by this icon  
  5. In the "Add Account" prompt, type in your ONID email and click "Add".
  6. When asked to connect to "apps.oregonstate.edu", click continue. You will be prompted twice to log in.
  7. In the first prompt log in with: ONID\username and your ONID password.
  8. In the second prompt log in again with: ONID\username and your ONID password. Mark the checkbox  "Remember my password" 

Linux

  1. Go to https://www.citrix.com/downloads/citrix-receiver/linux/receiver-for-linux-latest.html
  2. Download the "Full Package" for your distribution and architecture.  If you want USB device support, also download the USB Support Package
  3. Install the full package (and optionally the USB package).  For full installation instructions for your distribution, refer to this document.
  4. Download our current root CA certificate from here
  5. Using sudo, copy the file to /opt/Citrix/ICAClient/keystore/cacerts
  6. cd to /opt/Citrix/ICAClient/keystore/cacerts and run sudo /opt/Citrix/ICAClient/util/ctx_rehash
  7. Start the Citrix Receiver application
  8. In the "Add Account" prompt, type in your ONID email and click "Add".  If that doesn't work, put in apps.oregonstate.edu
  9. Provide your ONID username and password.  You may be prompted for this twice.
  10. If you want to use full desktops, you should set the default to be Windowed instead of full screen.  To do this, click on the dropdown next to your name in the top right and select Preferences.
  11. Set "Display desktops in:" to Windowed

Mobile Devices

iPhone & iPod
  1. Open Apple App Store and search "citrix receiver".
  2. Install and open the Citrix Receiver app.
  3. Select "Add Account" and for Address enter your ONID email.
  4. For Username and Password enter your ONID email and password.
  5. For Domain enter  ONID and select "Log On".
Android
  1. Open the Google Play Store and search "citrix receiver".
  2. Install and open the Citrix Receiver app.
  3. Select "Add Account" and for Address enter either apps.oregonstate.edu.
  4. For Username and Password enter your ONID username and password.
  5. For Domain enter  ONID and select "Add".
  6. Select the newly added "https://apps.oregonstate.edu" link and login with your ONID username and password.
Chrome Book
  1. Go to https://apps.oregonstate.edu.
  2. Log in with your ONID username and password.

How to add and remove applications

There are three tabs in the Citrix Receiver client - "Favorites" "Desktops" "Apps"

Under "Apps" is a list of all the available applications that are avalable to be used through Citrix.

To add an app to your favorite list:

  1. Navigate to the "Apps" tab.
  2. Find the app you would like to add.
  3. Click "details" next to the app.
  4. This will open a new page and there is a "Add To Favorites" button.

To remove an app from your favorite list:

  1. Navigate to your "Favorite" or "Apps" tab.
  2. Find the app you would like to remove.
  3. Click "details" next to the app.
  4. This will open a new page and there is a "Remove" button.

How to turn on/off access to local hard drive and USB

Windows

  1. With an application, like Word or Matlab, in the Citrix Receiver open, go to the system tray in the lower right right corner of the screen (the small arrow), right click the Citrix Receiver icon and choose "Connection Center".
  2. In the "Connection Center" window, on the right hand side, select "Preferences".
  3. In the "Preferences" window, switch to the "File Access" tab and here you are able to give the application you are using access to the local hard drive and USB.
    • Read and write - the application can view or open and edit files
    • Read only - the application can only view or open files.
    • No access - the application cannot access the local hard drive and USB.

Mac

  1. Acess the options in the Citrix Receiver client by either left-clicking the down arrow in the top right corner of the Citrix window and choosing "Preferences" or by left- or right-clicking "Citrix Reciever" in the Menu Bar above and choosing "Preferences".
  2. Switch to the "File Access" tab and here you are able to turn access to the local hard drive and USB on and off.
    • Read and write - the application can view or open and edit files
    • Read only - the application can only view or open files.
    • No access - the application cannot access the local hard drive and USB.

How to access local drives while using an app in Citrix

Windows

  1. You can view drives that are currently available by either clicking on 'This PC' or expanding it (as shown in the above photo).
  2. The local (C:) drive is the one physically in the computer you are using.
  3. Network drives - connected to your local machine.
  4. Any storage devices connected to a USB slot on your local machine.
  5. Network drives - these are the drives that are automatically connected when logging into, for example, a lab computer.
    • This includes drives like your (Z:) drive.

Your local Desktop, My Documents, or Downloads is found in your Local (C:) drive (Letter B in the above photo).

  • Navigate into the (C:) drive
  • Open the Users folder
  • Choose the folder with the cooresponding account name you use on your Windows machine
  • From there you should be able to access your Desktop, My Documents, or Downloads folders.

Mac

Your local files can be access by navigating to your User folder in Local Disk (C:):

  •  Navigate into the (C:) drive
  • Open the Users folder
  • Choose the folder with the coorespending account name you use on your Mac
  • From there you should be able to access your local file locations.

How to use advanced options in Windows

With the Citrix Receiver and one of the applicatons open, go to the system tray in the lower right right corner of the screen (the small arrow), right click the Citrix Receiver icon and choose "Connection Center".

The preferences option brings up a new window with multiple option tabs:

  • File Access: Change whether the application has access to local drives on your computer.
  • Connections: Change Microphone and webcam usage settings.
  • Flash: Change settings for viewing content that use Flash Player.

How to use the options in 'Citrix Viewer' for the Mac

After opening an application in the Citrix Receiver the 'Citrix Viewer' will be opened. Right click 'Citrix Viewer' in the Menu Bar above and choose "Preferences".

  • General: General options for reconnecting apps, showing or hiding the receiver in the meny bar, and deleting passwords.
  • Accounts: Shows which accounts you are connected to and allows to add and remove accounts.
  • File Access: Change whether the application has access to local drives on your computer.
  • Devices: Connect and use devices in virtual machines that are connected to your computer.
  • Mic & Webcam: Change Microphone and webcam usage settings.
  • Keyboard: Change keyboard shortcuts to be used in your applications.

When closing the Citrix Viewer you will be given a choice to either "Log Off" or "Disconnect".

  • Logging off will end the session
  • Disconnecting will leave the session running in the background

Citrix in the browser

  1. Go to https://apps.oregonstate.edu.
  2. Login with your ONID email and password.
Firefox

When prompted, activate the citrix plugin.

IE

If you already have the citrix receiver client, skip the install step and continue to the browser version of Citrix.

Safari

When prompted, select "Trust" to unblock the Citrix Receiver plug-in.

Citrix Plugin on Chrome 

  1. Go to https://chrome.google.com/webstore/category/extensions?hl=en-US and search citrix in the Apps tab of the Google Web Store and click "ADD TO CHROME". 
  2. Click "Add app" on the prompt which will add the citrix plugin to your browser's app list.
  3. Go to your Chrome Apps and click on Citrix.
    • You can access your chrome apps in two ways: Through the Apps shortcut on the bookmarks bar or by typing chrome://apps into the address bar. To use the shortcut, make sure your bookmarks bar is turned on - this can be done by pressing on your keyboard:  ctrl + shift + b, or by navigating to your options, located in the top right corner of the brower - next to the address bar, then hovering over "Bookmarks" and left-clicking "Show bookmarks bar".
    • The Apps shortcut should appear on the far left side of the bookmarks bar - if it does not, right click the bookmarks bar and click "Show apps shortcut".
  4. In the citrix window, type or copy https://apps.oregonstate.edu for "Account URL" and click "connect".
  5. Log in with your ONID email and password.

HTML5 Client

The HTML5 Client is used when using the Chrome browser and without using either the Chrome plug-in or desktop application of Citrix Receiver.

To use the HTML5 Client go to https://apps.oregonstate.edu in a Chrome browser and open an application.

When using an application within the HTML5 Client, there is a small icon at the top of the screen that allows for different operations within the client:

  •  Opens the menu of all the options for the HTML5 client.

  • Opens the keyboard for touchscreen and mobile devices.

  • Allows for quick switching between apps.

  • Opens the clipboard used for copying and pasting.

  • Access to the advanced options for the client.

Troubleshooting Reciever

In the event Receiver is not functioning, there are some common steps you can take to try to fix it yourself.

All Platforms

Bad store information

Over the course of our Citrix deployment, the server names have changed (from apps.engineering.oregonstate.edu to apps.oregonstate.edu).  This requires removing and readding your account.  Instructions vary per platform, but it involves removing the current account and then following the instructions at the top of this document.

Windows

Remove account

  1. Open Receiver

  2. Select the menu option at the top right of the Receiver window 

  3. Select any existing stores and select Remove 

  4. Confirm the removal process.  No applications are removed. 

  5. You can now add a new account.  Click the Add button. 

  6. Follow the instructions at the top of this document to add the new account.

Reset Reciever

In some cases, you are not able to remove the account or it doesn't fix the issue.  Reset Receiver can provide a more thorough cleanup.

  1. Right click the Receiver icon in the notification area (it may be hidden) and select Advanced Preferences.
  2. In the Advanced Preferences window, select Reset Receiver.
  3. You will be prompted to confirm Resetting Receiver.  Select Yes.
  4. You should then be at the Add Account screen and you can follow the installation instructions above.

If the reset for the reciever does not solve your problem:

  1. Uninstall the Citrix Receiver
  2. Download this utility: https://oregonstate.box.com/s/e1opuhpy95ewfe1e1c1xgy2wl9cv9u68
  3. Extract the utility and run it.
  4. Reinstall the latest Citrix Receiver: https://receiver.citrix.com/

Mac

If the reset for the reciever does not solve your problem:

  1. Uninstall the Citrix Receiver
  2. Download this utility: https://oregonstate.box.com/s/e1opuhpy95ewfe1e1c1xgy2wl9cv9u68
  3. Extract the utility and run it.
  4. Reinstall the latest Citrix Receiver: https://receiver.citrix.com/

Linux

If the reset for the reciever does not solve your problem:

  1. Uninstall the Citrix Receiver
  2. Download this utility: https://oregonstate.box.com/s/e1opuhpy95ewfe1e1c1xgy2wl9cv9u68
  3. Extract the utility and run it.
  4. Reinstall the latest Citrix Receiver: https://receiver.citrix.com/

iOS

Remove and add account

  1. In Receiver, click the user icon on the top left.  This will give you a list of accounts. 
  2. Click the Information icon to the right of "Store" 
  3. Click Delete Account 
  4. Follow the instructions above for creating a new account